It all started in January 2015. My wife and I successfully applied for a mortgage loan and decided to insure life, especially since under the Protected Borrower program, the interest rate was reduced by 1 percentage point. I paid the premium for the insurance policy, clarified with the mortgage manager Anna the amount of payment and the procedure for prolonging the policy. To which I received the answer: “Amount xxxx, in a year you will approach any employee and he will renew the policy for you. Having received such an answer, I calmly left for a year to pay monthly payments.
The most interesting began on 16/01/2016. I came to branch 9040/01318 with a request to renew the policy. The girl wrote out the policy, wrote off the funds, to my question: "What about the interest rate? Do I need something else from me so that it does not increase by 1 percentage point?", The answer came: "No, everything is fine." 01/18/2016 I receive an SMS from Sberbank: "Do not forget to renew the policy." Well, I think something is wrong. Because of the contacts of this department, there is only Anna (mortgage manager), I write to her by e-mail: "So, they say, and so," I get the answer: "Have you extended the policy? Well, don't worry, everything is ok."
About a week before 02/16/2016, a girl from Sberbank calls and says: “Don’t forget to renew the policy” Coming on 02/16/2016, I receive an SMS stating that I did not fulfill the conditions of the "Protected Borrower" program and the interest rate was raised by 1 p.p. In Sberbank Online, I see that the payment has grown ... The payment was honestly paid, at an increased rate.
Well, I think we need to stomp to the department, because. the department works according to the schedule: "before lunch, and before leaving" (and in the summer everyone goes on vacation, therefore, a piece of paper is hung on the door with the fact that the work schedule is an hour shorter than on the plate) a person like me, who works from 09-18, can only get there on Saturday. I took all my papers, checks, came on 02/20/2016 (maybe a week later - I don’t remember), took a ticket to write an appeal to the support service.
I sat in line for an hour, ended up in a glass closet with the inscription "MANAGER". There, the girl who is engaged in customer service accepted the appeal and sent it home, saying: "Now we'll figure it out, everything will be ok" (how many times have I heard this?) After a couple of weeks, I call the KC to find out what is the answer to the appeal. They say: "Go to the office where they wrote." Well, okay, next Saturday I’ll go to the department, they tell me: “According to your appeal, a positive answer. There was a technical failure (! Remember this!), And by 30/04/2016 we will recalculate everything in your favor, we apologize.” And I safely went to wait 30/04/2016 and pay at an increased rate.
Nothing has changed on 04/30/2016, and the amount of the payment to Sberbank online has not changed. 05/07/2016 I went to the office to write a second complaint, to the same customer service girl. The appeal number 1605070856938100 came in SMS, and the consideration period was 10-15 days. Well, I think they will figure it out now .... Nope. On May 16, another appeal number 000122-2016-012626 came to SMS. On 05/28/2016, the customer service girl went to sunbathe in the south on a well-deserved vacation, and besides her, it turns out that there is not a single person in the department who could inform me about the results of the consideration of the appeal. Asked to come on weekdays...
Came next Saturday. There was a girl who was able to find an answer to the appeal: "Everything is considered in your favor and the payment must be recalculated by 30/04/2016". To my exclamation "That it's already June" there was an answer: "I don't know anything, the Customer Service Manager is doing this. He's on vacation, come on weekdays ...". I make payments honestly at a higher rate. So I went around trying to figure out what was going on. They promised to call me, they called, they didn’t tell me anything new, except that on 04/30/2016 everything had already been decided. But I found out that the lady who issued the policy for me came on 01/16/2016 to replace from a neighboring office and screwed something up there.
And then, during the next visit on 07/15/2016, the thought dawned on me: "Dear manager: Did you add my policy to your system?" A man gathered a small council of 3 employees and all together began to enter my policy into the system. It turned out that the policy indicated one insurer (Sberbank-insurance), but there was no such thing in their system, something had changed in six months. But still, somehow my policy was entered into the system (apparently crookedly). Do you think something has changed? - NO.
Summary of it all:
1) The employee did not enter the policy into the system
2) None of the office staff, when accepting the first claim, checked whether the policy was entered into the system
3) None of the employees who deal with the prolongation checked anything, thinking that they would sort it out in the office (why then promise to check?)
3) None of those who considered the claim at the head office also checked and made nothing
4) Upon receipt of repeated requests, the employees of the head office also scored to check what was entered into the system. Stupidly closing appeals, indicating old answers. And a technical glitch that never happened
5) Nobody from the office could print out a written response to me to escalate the issue in the Sberbank Civil Defense
6) No one can tell me what I (the employees apparently don’t care much about) do with the fact that my policy cannot be entered into the system normally, because the name of the insurer has changed
7) None of the employees of the additional office No. 9040/01318 could guess that the policy needed to be entered into the system until the CLIENT asked for it
It seems that all participants in this process (except me, I'm not from their sandbox) successfully receive awards for good work....
Next Saturday I will go again, maybe something will change, but I make payments without delay and at an increased interest rate ...
Given the realities of modern life, it becomes impossible to buy an apartment or a house on your own. Therefore, most Russians resort to the services of banking organizations to obtain mortgage loan and purchasing the necessary housing. The vast majority of future borrowers enter into an agreement with Sberbank, the largest and most reliable bank in Russia.
But it is worth knowing that, under the terms of the current legislative norms, when applying for a housing loan prerequisite becomes the conclusion insurance policy for mortgaged housing. Whereas personal insurance (life / health) is advisory in nature, but when applying for this policy, the client can count on preferential interest rates. But borrowers should be aware that with the help of the Sberbank Protected Borrower insurance program, this insurance can be issued on more favorable terms.
Insurance program "Protected Borrower" guarantees the repayment of mortgage obligations
The essence of the Protected Borrower program
Insurance services are provided by IC (insurance company) Sberbank-Insurance. This company is like structural subdivision bank, emerged relatively recently and allows customers to join the insurance program and remotely. Life insurance "Protected borrower" Sberbank provides under the terms financial protection depositor to the creditor company.
The insurance risks of the "Protected Borrower" program relate to situations when the borrower, for some reason, can no longer continue to fulfill the mortgage credit obligations.
On the onset insured event the insurer company assumes obligations to pay the rest of the mortgage, guaranteeing the protection of not only the borrower, but also his family members from bank debt obligations. The total amount of payments is based on the balance of mortgage debt. In accordance with the amount of the mortgage, the insurance policy is also calculated (1% per annum of the amount of payment).
Benefits of insurance
This insurance area, according to experts, has a lot of advantages. Among the most significant are the following:
- Individual calculation of the amount of insurance.
- The ability to apply for insurance in the online account.
- Payments can also be made remotely (through Sberbank-Online or by connecting the auto payment option).
But it is worth knowing and remembering important point. If the client refuses to prolong the insurance (renew it), Sberbank has every right to increase the rate mortgage agreement for one point. This is indicated in the contractual obligations and leads to an increase in the amount of regular payments and total mortgage debt.
Helpful Hints by choice of insurance program Features of insurance
The total cost of the policy is calculated individually and is based on many nuances. This includes the gender and age of the borrower, the amount of the insurance payment, the balance of debt on the mortgage obligation.
If the size of the remainder mortgage loan is from 1.5 million rubles, the conclusion of the insurance policy takes place personally, at the office of the insurer. The coverage begins to operate 5 working days after the conclusion of the contract. An online policy is issued for a period of one year.
Do I need to apply for a Protected Borrower policy?
It is worth remembering that this program of insurance services does not become a prerequisite for obtaining a mortgage loan. But banking organizations strongly recommend that customers conclude this type of insurance. You need to understand the benefits of the policy with the existing mortgage lending. In particular:
- upon the occurrence of certain risks, the obligation to repay the loan is assumed by the insurer company and fully compensates for all future costs, relieving the client (partially or completely) from fulfilling mortgage obligations;
- the lending bank, subject to the execution of this policy, provides customers with more profitable terms mortgages, because in this case the bank receives a reliable guarantee for the fulfillment of all obligations.
Policy rules
The insurance policy period is one year. The insurance comes into force immediately after the date of conclusion of the contract. Cases of insured risks apply to two types of events:
- Obtaining 1, 2 disability groups.
- Death of the borrower.
How to take part in the insurance direction
It is allowed to issue an insurance policy under the Protected Borrower program either by personal visit bank office, and remotely. Working through the Sberbank-Online personal account, the borrower also gets the opportunity to calculate the amount of insurance payments.
Insurance policy can be issued online Concluding an agreement online
The procedure goes through the following steps:
- Log in to the site.
- From the main menu, go to the "Protected Borrower" subsection.
- Fill out all the points of the questionnaire and send it.
- Some time later, after registration, the client receives the specified email address insurance policy.
- Its payment is made by credit card.
- After payment, the insurance is activated.
On the Sberbank-Online personal account page, you can use the convenient auto payment function. With it, the policy will pay without delay, taking into account pre-set parameters.
Making insurance in the office
Online registration of the policy will not be available if the balance of the mortgage debt is in the amount of 1.5 million rubles or more. In this case, the client will have to visit the bank branch. Before contacting specialists, you should clarify the exact amount of mortgage debt. You can do this in the following ways:
- find out in the bank itself;
- call the technical support service;
- find out in the contract (in the column of debt repayment);
- figure out the remainder personal account Sberbank Online.
Distance insurance has a lot of advantages Current restrictions
According to clients, one of existing shortcomings of this program is the fact that it is not available to every client of the bank. Certain requirements have been established for payers who wish to issue a "Protected Borrower" policy. They are the following:
- incapacity of the client;
- clients who have had a stroke or heart attack;
- citizens who are registered in a narcological dispensary;
- age limit: 18-55 years (women) and 18-60 years (men);
- the presence of certain diseases in the borrower (HIV, AIDS, liver cirrhosis, oncology, severe renal failure, hepatitis C, tuberculosis, mental disorders).
conclusions
Mortgage lending is one of the most long-term loans. Each client should take into account that various unforeseen circumstances can happen in life, the financial situation can significantly worsen. No one is immune from sad events. But you can and should insure yourself against troubles with the bank.
For this purpose, there is a successful and effective insurance program "Protected Borrower". It is guaranteed to save payers from the inability to continue to fulfill their earlier mortgage obligations. Therefore, the execution of this insurance should be done by each client already at the stage of obtaining a mortgage.
In contact with
According to statistics, the overwhelming majority of our fellow citizens apply for loans to Sberbank. That is why credit institution customers have more confidence. In its turn, credit organisation offers not only the most comfortable conditions for cooperation, but also additional services in the form of financial protection. Almost everyone probably knows about the life and health insurance of the borrower, but nevertheless, when applying for a loan, they refuse the service, wanting to save own funds.
But when we are talking about large mortgage loans, then life and health insurance of the borrower is necessary additional service. After all, this is a long-term cooperation, respectively, in order to protect yourself from possible troubles in the future, insurance protection will be most welcome. If we talk about the services of Sberbank, then the bank itself does not provide insurance protection services, this is done by the insurance company of the same name, a subsidiary of Sberbank. In this article, we will answer the question of what Sberbank Protected Borrower life insurance is.
The essence of insurance coverage
To begin with, the borrower must understand why he should spend his own funds on the purchase of an insurance policy. But this profitable investment in his future, for example, in case of disability or death, the borrower will not be able to fulfill his obligations to the bank, respectively, mortgage housing either becomes the property of the bank, or relatives will have to assume obligations to repay a bank loan. When issuing a policy, the debt to the creditor is performed by the insurance company, which means that the borrower's relatives are relieved of the credit burden.
The cost of an insurance policy is a strictly individual matter, since everything will depend directly on the policy of the insurance company. Often the amount of the insurance policy does not exceed 1% of the amount credit debt, but as the debt decreases, the cost of insurance coverage will decrease. By the way, each bank has a list of accredited insurance companies whose policies are taken into account when issuing a mortgage.
IC Sberbank: official website
Terms of the Protected Borrower Program
The Protected Borrower program is a specialized product for mortgage borrowers. Since the insurance company is a subsidiary of Sberbank itself, there are quite favorable conditions for cooperation here. As for the cost of the service, here it is 1% of the balance of the debt, so the policy fee will be calculated for each client individually.
Please note that under this program, the policy is valid for 12 months, it will need to be purchased annually until the end of the mortgage agreement with the bank.
How to apply for a policy
Usually, when applying for a mortgage loan, employees banking organization offer insurance protection services. Here, the borrower will only need to give his written consent and sign an agreement with the insurance company. By the way, you should definitely familiarize yourself with the contract in advance, because the list of insured events is strictly limited and in the future, in order to know your rights, you should study all the conditions for cooperation.
After signing the contract with the insurance company, the borrower becomes the beneficiary, that is, the client. It is he who will not receive compensation in the event of an insured event. This type protection applies to the payment of a mortgage loan, respectively, if the circumstances stipulated by the contract have occurred, then the bank can receive payments only not from the borrower, but from the insurer.
Insured events and restrictions
The insurance program allows you to receive compensation only in two cases - this is disability of groups 1 and 2 or the death of the borrower for any reason, with the exception of suicide. For example, if the borrower lost his health during the loan repayment period and received a disability of groups 1 and 2, he will not be able to work, and, therefore, pay bank loan In this case, the liability is assumed by the insurance company.
In the event of the death of the borrower for any reason other than suicide, his successors are entitled to the inheritance, but not only to property, but also to debentures. In order for relatives to be released from paying a mortgage loan and at the same time not lose their homes, the insurance company will pay the rest of the debt to the bank. By the way, even the co-borrower and the guarantor in this case are exempt from any requirements for the return of bank debt.
Is it true, contractual relationship with an insurance company, this is a strictly individual matter, there are a number of circumstances in which the client may encounter some difficulties in obtaining financial compensation, namely:
- a person who had suffered a heart attack or stroke before taking out the insurance cover;
- the citizen has serious psychological deviations;
- a person with serious illnesses, such as oncology, hepatitis, HIV and others;
- a client registered in a narcological dispensary.
Please note that if the client has a serious illness that increases the risks of the insurance company, then it may refuse to provide insurance coverage.
Another important legal point is that if, when applying for a mortgage loan and, accordingly, an insurance policy, the client hid such information from the insurance company, and upon the occurrence of an insured event, it became known about this fact, then the payment of compensation may quite rightly be denied. By the way, the insurance company may refuse to cooperate with the client without explaining the reasons.
Issuing a policy remotely
During the initial execution of the contract, it can be concluded directly at the bank branch upon signing loan agreement. Further, the borrower will have to renew the policy once a year, and this can be done remotely on the official service of Sberbank IC. It will be enough to go to the Sberbank insurance official website https://sberbank-insurance.ru/ipoteka/sales-mini/?step=1 and fill out an application online. Here you will need to make an online application and pay the cost of the policy.
At the request of the client, he can arrange insurance services in other insurance companies, which are taken into account by Sberbank when applying for a mortgage loan. But at the same time, the refusal of insurance protection is not a reason for refusing to issue a mortgage, but then the bank can tighten the terms of cooperation and increase the annual percentage.
Apply online
Auto payment
Holders bank cards from Sberbank have the opportunity to use the auto payment service. That is, it is enough to declare at the bank your intention to pay for the service automatically and write a corresponding application. The bottom line is that the bank automatically deducts the cost of renewing the policy from bank account client the required amount and transfers the money to the insurance company. After that, the policy is considered valid for another 12 months.
Conclusion
Sberbank Insurance "Protected Borrower" is a program necessary for mortgage clients. Here is a fairly favorable tariff for service, so you should not refuse the services of insurance protection. True, the policy covers only 2 cases - this is a loss of health or death. Insofar as the contract will be valid for more than a dozen years, the borrower's relatives can be sure that loan obligations will not fall on their shoulders in the event of unforeseen circumstances.
Hello. 09/08/2015 we took a mortgage at the Savings Bank for the "Acquisition of finished housing." Term ends insurance, in the contract written:
item 4. Interest rate or the procedure for determining it - 13.75%
In the event of termination/non-renewal of the contract/life and health insurance policy of the Title Co-borrower and/or replacement of the beneficiary under the contract/life and health insurance policy, the interest rate on the loan may be increased from the date following the second payment date after the day the lender receives information about the termination/non-renewal/replacement of the beneficiary to the level of the interest rate in effect at the time of conclusion of the contract for the product "Purchase of ready-made housing" on similar conditions (amount, term) without compulsory insurance life and health, but not higher than the interest rate for such a product, which was in effect at the time the creditor made a decision to increase the interest rate due to the failure of the title co-borrower to fulfill the obligation to insure life and health. After the co-borrowers provide the lender with duly executed documents and fulfill the conditions provided for in clause 20 of the agreement, as well as the submission of a written application by the title co-borrower, from the date indicated by the lender in the notice of a positive decision on his application:
- the interest rate for the use of the lender is set at 13.75%
p9. Obligation of the borrower to conclude other agreements:
1. Account opening agreement
2. The contract of insurance of the real estate, issued as a pledge in accordance with 4.4.2. General Conditions lending, on the terms determined by the insurance company chosen by the co-borrowers from among those that meet the requirements of the Lender.
3. Life and health insurance contract of the title co-borrower on the terms determined by the insurance company chosen by the title co-borrower from among those meeting the requirements of the creditor. When calculating full cost credit used tariffs. The title co-borrower has the right to use the services of another insurance company, while the amount of the total cost of the loan may differ from the calculated one.
Question:
1) If I do not renew the life and health insurance contract, does the bank have the right to raise the interest rate under the contract (when applying to us credit specialist said that they would raise it by 1%)?
2) Can I get a life and health insurance service in any other accredited company? (Sberbank for personal insurance 17 companies are accredited)? the first year of insurance was in Sberbank, now I don’t want to insure there
3) They called from Sberbank and said that life insurance is ending and needs to be renewed insurance policy, and they said that under the terms of the contract, one insurance must be done through them, is this true? if the contract states that the co-borrower has the right to use the services of another insurance company
Protected borrower is an insurance product offered by Sberbank for borrowers who have taken out a mortgage. It allows you to protect relatives and friends of the borrower in the event of an insured event.
Page content
What is the Protected Borrower program
This insurance product allows you to insure the life and health of the title borrower when applying for a mortgage loan. In the event of unforeseen circumstances, a person’s debt obligations will fall not on or heirs, but on insurance company. When an insured event occurs, the insurer must pay the balance of the debt to the bank. The following situations will be recognized as insured events under the terms of the program:
- Acquisition of a disability of 1 or 2 groups, as a result of which a person has lost his ability to work.
The protected borrower insurance service is provided by an accredited company Sberbank Insurance LLC on the basis of a perpetual license No. 3692 for this type of activity.
Important! Life insurance is a voluntary act. But Sberbank additionally encourages borrowers to purchase a policy by lowering the interest rate on a loan by 1% if it is issued.
How insurance works:
- The client draws up an insurance policy for 1 year (in the future, at the end of the validity period, the contract is annually extended at the request of the borrower).
- Pays the cost of insurance annually (payments can be made monthly).
- If an accident occurs, and the person did not have time to pay off the mortgage, the balance of the debt is covered by the insurance company.
Thus, having issued a “Protected Borrower” life insurance policy, the mortgage lender may not worry about who will repay the loan if something happens to him.
Program Benefits
How to get a life insurance policy
One of the advantages of this program is that the policy can be bought online through the insurer's website. This will take no more than 15 minutes.
Important! If the amount of coverage is more than 1.5 million, the contract is drawn up only at the branch during a personal visit.
How to apply for a policy online
The simplicity and convenience of issuing a policy online captivates many Sberbank customers (reviews show that most people draw up a document remotely). In just a few steps in 15 minutes, you can get life insurance without leaving your home. And you do not need to take the documents to the bank, as the insurer will do it for you. You will also receive an electronic version of the document at specified address Email.
The procedure takes place in 4 steps:
- Go to the Sberbank Life Insurance website.
- Fill in the details.
- Get an electronic policy.
- Pay for the policy in a convenient way.
Before you start making a purchase, you need to prepare for a certain list of questions regarding your health and lifestyle. The cost of the policy will depend on your answers, as it is influenced by various risk factors. IN individual cases application may be refused.
Important! Answers must be valid. If the concealment of important information relating to your health and other areas of life is revealed, the insurer has the right to invalidate the contract and terminate it in unilaterally or refuse to perform financial obligations upon the occurrence of an insured event.
The insurer is interested in the following information about you:
- Stroke transfer.
- The presence or absence of such diagnoses as ischemia of the heart, angina pectoris, cirrhosis of the liver, as well as diagnoses of oncology.
- The presence of a disability of any group.
- Cases of referral for compulsory medical or social examination.
- Are there insurances under other programs in this company, the total coverage for which is more than 10 million rubles.
- Isn't it current contract life insurance under this program and whether you left an application for consideration a little earlier.
Step by step how to apply for a policy online:
- Go to the official website of Sberbank Life Insurance.
- On the main page, in the horizontal menu, select the "Products" tab.
- Expand the list under the last tab relating to insurance of borrowers of loans, and select the last item "Protected Borrower".
- Find the "Buy" button.
- To get started, answer 6 questions.
- Next, the system will transfer you to the page for calculating the price of the policy. Here fill in the required data: gender, date of birth, loan amount.
- If the price suits you, click the "Buy" button.
- On the new page, fill in the required fields (you must provide information related to the loan agreement and the personal data of the applicant).
- After checking the correctness of the specified information, click "Continue" and confirm the operation.
You can activate the service at the bank office, through an operator, through a computer or mobile application, or simply by sending an SMS command to the short number 900.
By activating such a service, you will save yourself from unnecessary headaches and regular operations to pay for insurance. You are only required to replenish the card account or store on it the necessary amount to be debited. The service is provided free of charge.
Life insurance under the Protected Borrower program can bring great benefits to the mortgage lender. The policy protects relatives and children from financial problems in the event of death or serious illness of the borrower. Despite the fact that Sberbank recommends taking out insurance and even additionally encourages customers to take this action by lowering mortgage interest rates, some customers are in no hurry to take out a policy in order to save money. Purchasing Protected Borrower insurance is voluntary, and each client is free to decide for himself whether he needs a policy or not. The decision must be made based on the financial situation of the borrower and the stability of income, as well as health and lifestyle needs to be taken into account. In the presence of increased risks, it is better to insure yourself against accidents and protect yourself and your family from unforeseen problems.
