I give my consent to OTP Bank JSC (125171, Moscow, Leningradskoye shosse, 16A, building 1) for processing (collection, systematization, accumulation, storage, clarification (updating, changing), use, distribution (including including transfer), depersonalization, blocking, destruction) of my personal data, including last name, first name, patronymic, details of an identity document, as well as other information related to me in order to consider this request and provide a response to it.
I am notified that the storage of a message containing my personal data will be carried out within 1 year from the date of its sending.
Frequently asked Questions
Credit cards
- How to activate the card?
Did you receive the card by mail or by courier?
- To activate the card, you will only need to call the Bank at tel. 8-800-200-70-01 or Skype () and tell the employee about your desire.
The procedure will not take long. You will need to answer a few questions, after which, in case of a positive decision, the card will be activated
You can use it no later than the next business day.
Did you receive the card at the branch?
- In this case, the card is issued already activated.
- What should I do if I have lost or forgotten my PIN?
Can I use the card immediately after activation?
If you received a card without a PIN code, then after activation within two weeks it will be sent to you by mail, but for now you can get money at bank cash desks by presenting your card and passport.
- Can I use the card immediately after activation?
Was the card issued at a bank branch?
- In this case, contact the branch to reissue the card with a new PIN code.
Office addresses and hours of operation can be found on our website:
Was the card received by mail or by courier?
- Order a card reissue by calling the bank at tel. 8-800-200-70-01.
- My card has expired, how do I get a new one?
After the expiration of the card, it is no longer possible to use it again, but if you still have an outstanding debt, you can continue to pay the loan, as before any convenient way, except for ATMs: .
If you received the card by mail or by courier, then order a reissue by calling the Bank's contact center at tel. 8-800-200-70-01 or Skype ().
If the card was issued at a branch of the Bank, then contact the service department to write an application for reissuance.
- How to control your card account?
- call the bank's contact center at tel. 8-800-200-70-01 to get expert advice, or use the autoinformer (IVR) service. To do this, put your phone in tone mode and follow the voice prompts.
- write an email to .
- contact via Skype ()
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The telecode is your personal number for entering the system of automatic banking service.
A telecode is needed when using an autoinformer when calling the bank by phone.
- What credit limit cards?
The credit limit is the amount that the bank gives you for long-term use.
For a certain time (during the validity of the card) you can "borrow" this money, return it back to the card and use it again.
- Are there limits on the credit limit?
Yes there is. The Bank individually sets the credit limit for the client's card after evaluating the client's data specified in the questionnaire.
- Can I change the credit limit on my card?
- How can I find out what conditions apply to the card?
Detailed information about the conditions for using the card can be found in accompanying documents received together with the card (tariff, booklets) by calling the bank at tel. 8-800-200-70-01 or Skype (). by sending an email to .
- How to pay for a credit card?
After you use the credit money, they will need to be returned back to the card. Depending on the tariff (you can check it on the website:) the bank sets a certain amount of the monthly minimum payment. It will be enough to pay off interest and fees for using the loan within a month, and pay part of the amount spent.
You can also deposit any amount more than minimum payment up to the full repayment of the loan. There is no upper limit for the payment amount. - What is the minimum payment?
The minimum payment is the amount of money that you need to deposit every month in order to pay interest and fees for using the loan and repay part of the spent amount.
The amount of the minimum payment depends on the conditions of the tariff. You can find out what the minimum payment for your card is from the tariff received with the card, or by contacting the bank in any way convenient for you: call tel. 8-800-200-70-01, via Skype ()., by sending an email to . -
- Until the next repayment date, along with the next payment, you must pay the missed payments, as well as fines (if any have been accrued). You can find out the amount of payment by tel. 8-800-200-70-01, via Skype () or by sending an electronic appeal in the feedback form on the bank's website:.
- What fees apply for using the card?
When using a credit card, you need to return the amount of money spent, along with interest and additional fees, which are provided for by the tariff.
Additional fees may include:
SMS informing fee 59 rub. - charged monthly until you repay the loan in full.
The service fee for a card received at a bank branch is paid once a year, the amount of the fee depends on the type of card.
The service fee for a card received by mail or by courier is paid once a month in the amount of 99 rubles.
Check your settings tariff plan You can on the bank's website:
- Is it possible to pay for the card with payments more than the minimum payment?
Yes, every month you can make a payment to the card, unlimitedly exceeding the minimum, up to the full repayment of the debt. At the same time, you will repay the loan faster and pay less interest.
After all, interest is charged every day on the balance of the debt, therefore, the less the debt remains, the less interest is charged on this amount. - Can the card be used abroad?
Yes, you certainly may. OTP card Bank of International Payment VISA systems or MasterCard You can pay for goods and services in any trade organizations around the world hosting plastic cards for payment, or receive money in cash at ATMs of any banks.
- What is a grace period?
The grace period (aka GRACE-period), as one of the most significant advantages of your card, gives you the opportunity to use a loan and not overpay interest for it.
Preferential conditions apply only to non-cash purchases.
In order to take advantage of the terms grace period, before the date of its completion, you must pay the entire amount of the debt. In this case, no interest will be accrued on purchases made during the grace period. - What date does the grace period start?
From the date of activation of the card, billing periods are calculated exactly 30 calendar days, during which it is necessary to make minimum payments if you do not plan to pay off the debt immediately.
And the start date of the grace period is the same as the start date of the billing period each month.
The duration of the grace period is 55 calendar days.
You can find out the start and end dates of the grace period by contacting the bank in any way convenient for you: call tel. 8-800-200-70-01, via Skype ()., by sending an email to . - How does the grace period work?
From the date of activation of the card, billing periods of exactly 30 calendar days are calculated.
On the last day of each billing period, the bank generates a card account statement, which it sends to you by mail.
This statement contains the amount of the full debt, taking into account all your expenses and payments made for the expired billing period(month). In order to take advantage of the terms of the grace period, you need to pay the amount of the full debt calculated on the date the statement was generated before the date of its expiration.Let's take an example.
You activated the card on January 01.
During the month you pay by card for purchases.
On January 30, the bank generates a statement with the amount of the full debt at the end of the month.
Within the next 25 days you need to repay the amount of the full debt.
If these conditions are met, interest on all purchases for the past month will not be accrued.If, in addition to non-cash purchases, you also withdraw money from the card during the month, then preferential terms continue to be valid for purchases, but it will be necessary to pay additional interest that was accrued on the amount of cash withdrawn.
You can find out the start and end dates of the grace period by contacting the bank in any way convenient for you: call tel. 8-800-200-70-01, via Skype ()., by sending an email to .
- How to get a card statement?
To obtain an account statement for the period of interest, you can contact any representative office of the Bank, the addresses of the offices are on the website:.
- Can the card be reused?
The card can be used an unlimited number of times during its entire validity period.
You can check the validity period on the front side of the card (in the center, under the card number in month/year format).
The available balance of the card will increase with each of your payments, and after the full repayment of the debt, the credit limit will be restored to its original value.
If the credit limit is completely exhausted, then the available funds will appear only after you make the next payment. - How to close a card account?
In order to close a card account, you need to contact the bank office:, and write a corresponding application.
A prerequisite to accept the application for execution is the full repayment of the loan. If yours remain on the map own funds, then in the application you will need to additionally indicate the account number to which you instruct the bank to transfer your money.
The term for execution of the application from the moment of its receipt by the bank is up to forty calendar days.
Loans in stores
- What consumer credit?
- General terms issuing a loan?
A loan can be issued for any of existing programs lending.
Minimum amount credit: 3,000 rubles. (depending on the promotion, the amount can be reduced to 2000 rubles);
Maximum amount credit: up to 600,000 rubles (depending on the promotion and the region);
Loan term from 3 to 36 months;
Loan rate: from 14.7%
Down payment: from 0% to 99%
Monthly commission: from 0%
Early redemption: FREE
Loan currency - rubles.
For more information on what lending programs are available in your area, you can find out from our Agents in the store. - How to get a consumer loan?
You need to contact an OTP Bank employee at a partner store, choose the most suitable loan conditions for you and fill out an application for a loan.
The decision on the possibility of granting you a loan and its amount will be made within five minutes.
In case of a positive decision, you will need to sign documents and receive a payment schedule with receipts for payment. - What are the requirements for a client to receive a consumer loan?
- Citizenship of the Russian Federation;
- permanent registration and actual residence in any of the regions where there is a credit and cash office of the bank (addresses can be found on the website:);
- >Age at the time of applying for a loan - from 21 to 69 years inclusive.
You can get information about the conditions for loans in your region from an OTP Bank employee in a partner store.
- In which stores can I get a consumer OTP loan Jar?
You can get a loan at any partner store of the bank, if it is located in the region of your permanent registration and actual residence. You can check the addresses of stores at the credit and cash office of OTP Bank in your region. Contact phone numbers are on the website:.
- Is it necessary to insure a loan?
When applying for a loan, your desire to insure the loan or refuse this service does not affect the decision of the bank. The decision is made by the bank on the basis of verification of the data specified by you in the questionnaire.
For consumer loans, you may be offered life and health insurance programs, as well as insurance in the event of a job loss. For more information on their terms and conditions, please visit: - Is it possible to repay the loan ahead of schedule?
Yes, you certainly may. Early repayment of the loan is possible at any time.
You will save your own funds, because you will not have to pay interest for all subsequent months of using the loan.
To do this, you must pay the amount of the full debt before the next repayment date.
Find out the amount for early repayment you can from the payment schedule or by contacting the bank:- call tel. 8-800-200-70-05 to get expert advice, or use the autoinformer (IVR) service. To do this, put your phone in tone mode and follow the voice prompts.
- get an "Express Statement" for the loan:
- find out the amount of the debt through the Internet bank "OTPdirect" (you can connect the service at any office of OTP Bank, detailed information about the service and tariffs are on the website:);
- contact Skype ().
- Is it possible to pay off a loan with payments greater than the minimum?
If more money is received than the amount of the required payment, only the amount equal to the payment from the schedule will be debited from your account on the maturity date.
The remaining funds will be credited only on the date of payment of the next payment.
Accordingly, in next month it will be necessary to pay the difference between the amount of the next payment and that part Money, which remained as an overpayment from the last time. - How to pay a consumer loan?
Upon receipt of a loan, a bank employee will give you a payment schedule, according to which you will need to pay. There are several ways to pay for a consumer loan, both within the bank through a network of offices and self-service terminals, and third-party payment systems.
You can get acquainted with them here:
You can choose the most convenient for you. - What should I do if I missed a payment?
If this is the first missed payment, then you must pay only the missed payment and the amount of the second payment by the date of the next payment. The Bank does not charge penalties for missing the first payment.
In case of missing the second payment, you must pay a fine in accordance with the tariff:
You can specify the payment amount by contacting the bank in any convenient way:- call tel. 8-800-200-70-05 to get expert advice, or use the autoinformer (IVR) service. To do this, put your phone in tone mode and follow the voice prompts.
- write an electronic appeal to;
- get an "Express Statement" for a loan:
- check the amount in the Internet bank "OTPdirect" (you can connect the service at any office of OTP Bank, detailed information about the service and tariffs can be found on the website: https://direkt.site);
- contact Skype ().
- How to control your credit score?
You can use convenient and simple services for obtaining information:
- call the bank's contact center at tel. 8-800-200-70-05 to get expert advice, or use the autoinformer (IVR) service. To do this, put your phone in tone mode and follow the voice prompts.
- write an email to ;
- view information about payments and debts through the Internet bank "OTPdirect" (you can connect the service at any office of OTP Bank, detailed information about the service and tariffs are on the website: );
- contact Skype ().
- What is a telecode and how to find it?
The telecode is your personal number for entering the automatic banking system.
A telecode is needed when using an autoinformer when calling the bank by phone.
The telecode consists of three digits. Its value is equal to the last three digits of your Russian passport number. -
If you have a need to return the goods, then, first of all, you should settle this question with a shop. Then contact a Bank employee (a representative of the Bank who issued you a loan), fill out an Application for the return of goods.
For the past term of using the loan, the bank will need to pay interest according to the new payment schedule, which the employee will issue to you after recalculation.
The money paid in cash in the store when purchasing the goods (initial payment) is refundable in full - How to return the goods and terminate the contract?
You can apply for a certificate to any partner store or credit and cash office of the bank in your region, the addresses of the offices are on the website:
With a passport, you can apply to any branch or branch of our bank in your region. Our experts will help you calculate the loan and choose the best option.
In addition, you can apply for a cash loan on our website. - What are the basic requirements for obtaining a loan for a borrower? What documents need to be provided?
- age from 21 at the time of application to 65 years inclusive at the time of loan repayment (according to the “Business People” program, the minimum age is from 25 years at the time of application);
- citizenship of the Russian Federation;
- permanent registration in any region where the Bank is present and actual residence in the region where the loan was issued;
- permanent place of work and length of service at the last place of work, corresponding to the conditions of the loan program.
A complete list of requirements imposed by the Bank on the borrower and the documents necessary for obtaining a cash loan is presented on our website in the "Cash loans" section: http://www.website/retail/nopurpose/, or you can contact our Contact for clarification -Center by phone +7 495 775-47-75 (for residents of Moscow and the Moscow region), 8-800-100-55-55 (free call from Russian regions).
- What is the timeframe for making a decision on loan applications and how long does it last?
Founded in 1994, OTP Bank today is a universal credit institution providing a full range of modern financial and credit products and services for corporate and private clients. The company is also included in the top 50 banks in Russia, and in some separate areas it is a leader in the country's market. The bank's management, represented by authorized employees of contact centers, accepts for consideration oral and written requests from its customers on all issues regarding the quality of service and the provision of their services.
OTP Bank support service: how to help the client
Whichever way you choose to submit your application, you can always:
- Find out about the status of your account, deposit card or loan;
- Clarify the balance of your funds and details of the latest transfers;
- Block the card if it has been stolen or lost;
- Order certificates of any type from the bank;
- Close the deposit ahead of schedule without visiting the office;
- Check the current exchange rate;
- Find out detailed information about all products and services;
- Connect additional bank services or deactivate them;
- Get help with online banking or restore access;
- Find out about the work schedule and addresses of branches, terminals and ATMs.
How to apply to OTP Bank: 4 ways to contact support
You can contact the support service of OTP Bank through several channels:
- Online resources on the Internet - a feedback form on the bank's website, e-mail, official communities in social networks;
- Phone numbers of contact centers;
- Postal address of the main office of the bank;
Postal address of the Head office of OPT Bank: Russian Federation., 125171, Moscow, Leningradskoe shosse, 16A, building 1.
- Registration of a written appeal in the official representative offices of the bank.
How to call OTP Bank
There are several contacts of the bank's round-the-clock support center:
- Free short number 07-07 for calls from mobile phones of the country;
- 24/7 hotline 8-800-100-55-55 for free calls from landlines in Russia;
- International format number +7-495-775-33-53 for calls from all landline phones in the Moscow region or from abroad;
- Login "otpbank_russia" for Skype calls.
Before contacting an employee hotline OTP bank, you will be given the opportunity to listen to the voice menu items of the automatic operator. Thus, you can find answers to the most popular questions of users or get acquainted with the offers of the bank. Before calling a Skype consultant, make sure that your device's headset and microphone are connected and working properly.
Online connection with the support service of OTP Bank
Depending on the topic of your appeal, bank employees will need to provide the following information:
- date of birth;
- Passport data;
- Bank or agreement card number;
- Priority method for receiving a response;
- Address of residence, phone number, e-mail;
- Copy of certificates, checks or statements.
The OTP Bank support service is available through a convenient feedback form on the website:
- Go to the contacts section "Contact them" on the bank's page.
- Indicate your personal data in the opened questionnaire form "Contact the bank".
- Mark the topic of the appeal.
- Please describe your situation or question in detail.
- If necessary, add a file with a copy of the documents.
- Agree to the terms of processing your data.
- Enter the code from the image and submit your request.
Registration of such applications in single register OTP Bank support service takes place on the day the application is received. The answer will be provided through the communication channels provided by the client in the application. This may be a written response to the client's address, a response to email address, SMS notification, verbal response by phone or directly at the bank office.
OTP Bank is one of the largest financial organizations in Russia, represented in many regions. The organization is banking, so all relevant services are provided. To attract new, maintain existing customers, it is necessary to build good relationships through feedback. The communication system allows you to solve problems, answer customer questions online. In addition to the telephone service, you can also seek advice on the Internet.
How to write a support message online? What are the contact details, how to get through? How hot works OTP line Jar? Schedule for receiving calls on the "hot" channel?
How to write to the support service of OTP Bank?
As in any company, OTP provides its customers with many additional channels for communication, in addition to the classic hotline. After all, contacting by number is not always considered convenient and optimal, especially when a client contacts from abroad. Yes, and some problems are much easier to solve in electronic form, with application required documents and files.
Alternative means of communication are:
- Email - [email protected], answers about the activities of the institution.
- Mail - [email protected] features of Internet banking.
- A special "Feedback" form is available on the website and through the application.
Making an appeal or complaint consists of some points, we will discuss this in more detail below.
Among the alternative forms of communication, the Skype call stands out in an interesting way. Of course, you need to be connected to the Internet, but now almost everyone has such an opportunity. Finding an OTP on Skype is easy, the account is signed - otpbank_russia.
Among the informal means of communication, groups in the social networks VKontakte, Twitter, Facebook, Odnoklassniki require a special role.
Leave a comment and a staff member will answer any questions within minutes. It may be necessary to contact a specific OTP hotline unit to resolve the issue.
What is the phone number of the OTP Bank hotline?
Depending on the topic of the question, several separate “hot” channels have been created in the OTP for more efficient problem solving. But there is also a single hotline that accepts any appeals. If necessary, the client will be contacted by the relevant department.
You can call the operator using the following contact details:
- 8 800 100 55 55 - this free phone is available throughout Russia from mobile, stationary devices.
- 8 800 200 70 09 - hotline telephone for legal entities.
- You can also contact the operator using the speed dial number available from mobile operators - 07 07 .
It should be remembered that there are separate hot numbers for direct communication with the required department, for example:
- Loan questions - 8 800 200 70 05.
- Maintenance and issuance of credit cards - 8 800 200 70 01.
The OTP took into account that it is much more convenient to separate hotlines according to the topics of requests, those who apply choose a specific phone number. Service takes place in a more specific form, employees resolve the issue quickly, using their accumulated experience and knowledge.
Communication with technical support through the application
The developed mobile application from OTP Bank is a mobile banking that opens up a lot of additional options for the user:
- View accounts, history.
- Making various payments.
- View news, promotions, offers.
- Payment for services.
- Information about exchange rates.
- Credits.
Technical support is also available through the Personal Account. Similar to the site, you can make an official appeal and get a response from the institution.
On the this moment installation and use of the mobile extension is free of charge. The application works on phones with the operating system - Android and iOS.
How to write a complaint?
You can leave a complaint via the Internet using the website or application. In the "Help" column, you can find a tab where a special form is presented for filling in the following data:
- Address.
- Passport data.
- Contacts (phone number, email address).
- The subject of the appeal (reviews, complaints, questions, etc.).
- The point is in the message.
The response time may differ from the complexity of the problem, in any case, all requests are accepted and processed without fail.
Working mode
For prompt and urgent solution of customer problems, technical support is available around the clock. Opening hours of "hot" numbers and online forms without days off, breaks.
OTP Bank- one of the largest retail banks. The bank belongs to the Hungarian group of companies of the same name. The main activities of the bank are: POS lending, credit cards, cash loans, as well as accepting deposits from the public. The bank issued its first loan in Russia back in 2003, the bank's financial rating is estimated as stable. The Bank has a developed network of branches in Moscow, as well as in major cities countries.
The personal account is the center for managing the client's financial assets. Login to the office is carried out remotely using a computer and login identifiers - login and password. The username and password for logging in is usually given to the client. financial organization when opening any financial product in a bank: an account, a deposit, a loan or a bank card.
To enter your personal account, you must go to the official website of the bank at https://www.otpbank.ru/ and in the upper right corner click the "Internet Banking" button. The system will redirect you to the login page for your personal account, where you need to enter your login and password received during registration and click the "Login" button.
Login to enter OTP Bank is your bank service agreement number or card number in 16 digit format. A temporary password for the first login to your personal account will be sent to your phone via SMS.
If the data is entered correctly, the system will redirect you to the main page of the OTP Direct personal account. We advise you to immediately change the temporary login password when you first log into the Internet bank ( it is only valid for 3 months from the moment you receive the SMS!) to permanent for safety reasons.
Be careful when entering your username and password! The client is given three attempts to log into the Internet bank! After the 3rd unsuccessful login attempt, your login will be blocked and access will be restored only by calling the hotline or during a personal visit to a branch of a financial institution.
OTP Direct is a convenient way to manage your accounts and cards remotely.
You will see a page with a user-friendly interface, where all functions are divided into tabs for convenience:
- My products (your cards, loans, deposits and accounts)
- Opening a deposit (opening a deposit online)
- Special offers (personal offers from the bank)
- Settings (settings for your personal account and login security)
To connect your personal account OTP Direct, you need to become a client of the bank. To do this, you may have one of the financial institution's banking products open.
Registration of a personal account is carried out in any branch of OTP Bank. To do this, you need to write an application for connecting the Internet Banking service, present your passport to a bank employee and wait for a sealed envelope with a username and password to be received.
If you don’t remember whether you registered in the system or not, you can call the bank’s hotline at 8-800-100-55-55 and clarify whether you have been assigned a login. Employee contact center you will need to provide passport data and a code word (used when calling the contact center to identify the client).
If you are lucky, the operator will remind you of your login, and the password will be sent to you via SMS. mobile phone specified in the banking service agreement.
There is no subscription fee for using the Internet Banking service.
If you are unable to log in to your personal account, then we advise you to check the correctness of the entered data: the reason may be the wrong letter or number, the keyboard layout, or the pressed Caps Lock key. After three unsuccessful login attempts, your Account is blocked and you need to use the password recovery function. To recover the password from the OTP Direct personal account, there are several solutions:
- Restoring access by calling the bank's hotline 0707 ( the most convenient and fastest option)
- Restoring access to a bank branch
- Password recovery on the OTP Bank website ( the function is not working since September 14, 2018 )
Let's look at each of these methods in more detail.
Option 1. The password can be recovered by a special phone number of the bank 0707 : the contact center employee will need to provide passport data, card number and code word. After verifying the data and establishing your identity, your phone will receive a one-time password to enter the online banking system.
Option 2. The easiest way to get a new password for your personal account is a personal visit to the branch of OTP Bank. You must have a passport of a citizen of the Russian Federation with you. Upon arrival at the branch, you must ask the employee to give you an application form for restoring access to the OTP Direct Internet Banking service. Once the application is accepted, you will be given a new temporary login password.
Option 3 (non-working method). Password recovery on the bank's website. To restore access to the OTP Direct system, go to the login page for your personal account at https://direct.otpbank.ru/ and click the "Forgot your password?" button. The system will redirect you to the access recovery page, where you must enter the code word and card number in 16 digit format. If you do not have a card, then click on the link "No card number?" to the right of the card image. and instead of its number, enter your full name, date of birth, series and passport number and press the "Continue" button.
If the data is entered correctly, a new one-time password for entering SMS will be sent to your mobile within a few minutes.
Recover your password in any way convenient for you from the ones listed above.
Mobile application OTP Bank
OTP Bank has a mobile version of its personal account - this is the OTP Direct mobile application. Applications replaces all those familiar functions that are in personal account bank client. The mobile application is provided free of charge and is available for users of mobile devices based on iOS and Android.
To enter the mobile application, use the login and password received when registering the OTP Direct service. After the first login to the application, you can set up subsequent logins using a 4-digit digital password.
The following features will be available to you in the mobile app:
- Detailed information for your banking products, view account and card statements
- Transferring money to another bank using free details
- Bank transfer between your accounts or to the card of another bank client
- Implementation of control over a credit card or loan: information on the amount of debt, the date of the next payment, a complete payment schedule
- Blocking access to OTP Direct
- Change login and password to login
- Changing SMS notification settings
For installation mobile application go to your device's app store and type "OTPDirect" in the search bar. In the results, a card with the bank's corporate logo and the same name should appear. To download it to your gadget, click the "Install" button and wait for a new icon to appear in the device menu.
OTP Bank is interested in its customers, and therefore does everything to ensure that they feel comfortable using its services. Sometimes customers need to contact the bank. The most convenient way of communication for many people in Russia has been and remains the telephone, so the organization has a free phone for the OTP Bank's loan hotline for these purposes.
Given that OTP Bank serves different clients, it has different phone numbers for communication:
- if the client is interested in a consumer loan, for example, to buy a washing machine in a mall, then he should dial 8 495 775 4 775
- if there are questions about credit cards, then it is enough to dial 8 495 775-4-775, and bank employees will allow them
- hotline for general issues 8 800 100 55 55
- the bank serves small businesses, for them there is a number 8 800 200 70 09
- telephone number of OTP Bank, Moscow and Moscow region 8 495 775 4 775 , but you can also call federal numbers
- telephone number of OTP Bank in St. Petersburg is also federal significance(8 800), in code 812 OTP Bank has no phone
- for general questions from all mobile phones you can call the short number 0707 free of charge
However, it should be noted that the OTP bank "distributed" phone numbers in a very original way. Each of the numbers is not a department number. All numbers are "responsible" for a specific type of bank services. At the same time, most phones start with 8 800, which indicates that this is a free telephone number for the OTP Bank hotline.
This is especially convenient for older people, because they most often try to save on mobile communications, but for this the bank has a short number for receiving calls from mobile phones.
For residents of Moscow and the region, the bank has allocated a city number in the code 495, which operates in a single tariff scale designed for the Moscow region. Residents of other regions can use numbers that start with 8 800. If you see such a beginning, then you have an absolutely free OTP bank phone number.
ATTENTION!
To save on mobile communications, you can and should call a special short OTP number Bank - 0707. It is FREE for all mobile operators, both for Beeline numbers, and for Megafon, MTS numbers and so on.
Agree, it is much more convenient to ask questions to a living person who is on another wire than to look for answers on the Internet. In addition, the phone can be useful, for example, in the process of filling out a receipt to pay for a service through a bank. Yes, and there are many situations when you need just this type of connection. If a client needs to apply for a loan, then it is also convenient to find out about the details of lending by calling the toll-free phone number of OTP Bank.
Let's assume that the client's bank card is expiring, and the bank branch is located in another city, where you still need to get to. In this case, you can call the bank and resolve the issue of reissuing the card remotely. At the same time, you can not only order it, but also specify the date when it will be ready. Again, this is convenient. After all, there is no need to spend money on travel, and the time savings are significant.
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Sometimes it also happens that a wallet was stolen from a client, along with bank card. In such a situation, you need to act immediately. The only way out is to call the bank to block the card! After all, it is very important to block the card in a timely manner so that an attacker cannot use it.
However, it is far from always economical, especially for owners cell phones make calls to landlines. After all, money is debited from the phone account for this. And here OTP Bank also showed concern for its customers. For subscribers of MTS, Megafon, Beeline, there is a short free telephone number for the OTP Bank hotline, with which you can contact the bank for free at any time of the day - this is the number 0707. At the same time, money is not debited from the balance of the phone. After all, not every person is ready to spend a certain amount of money in order to call the organizations he needs.
So, OTP Bank really treats its customers carefully and carefully. For their convenience, there are different types connections. After all, emergencies can happen to anyone. It is really very convenient and practical. That is why you need to save in a notebook free phones hotline of OTP bank for loans. This will significantly reduce the time to search for them, if you need to urgently call the bank.
How else to contact
Other types of communication are provided for other clients. For example, you can communicate with the bank without leaving your computer or using mobile internet. All you need to do for this is to go to the official website of OTP Bank.
It should be noted that the official website of the bank is distinguished by thoughtfulness. Immediately on the main page, the user sees everything free numbers telephones of the OTP bank, as well as a feedback form opens in front of it. And the form itself has two tabs. One is for the feedback from the bank. And the second tab allows you to order the necessary documents.
So, if you decide to write in feedback, then for this you need:
- introduce yourself
- indicate your full name
- If you OTP client, then you need to check the box, if not, you can skip this item
- then the number of the contract or card is indicated
- on the same line you need to enter your address
- then leave your email so we can reply to you
- in the next line you need to indicate your phone number, as well as the series and number of the passport
- after that, we select the subject of the appeal (this may be a consultation on the services and products of the bank, questions on Internet banking, you can also leave a claim)
- in the next column we write the text of the appeal to the bank, if necessary, you can attach the desired file
As we have already found out, on the main page of the bank you can not only leave a message in the feedback form, but also order required documents. However, let us clarify that this service not free, its cost depends on the type of documents.
