MINISTRY OF EDUCATION AND SCIENCE OF THE RUSSIAN FEDERATION

NOU HPE "ST. PETERSBURG INSTITUTE FOR FOREIGN ECONOMIC RELATIONS, ECONOMICS AND LAW"

FACULTY OF ECONOMICS

CHAIR OF WORLD ECONOMY

COURSE WORK

ON THE TOPIC: Insurance Company"RESO-GUARANTEE"

students of the ME group - 31

Faculty of Economics

Tyuleneva Ekaterina Evgenievna

scientific adviser

Ph.D., Art. teacher

Stepnov A.V.

Tolyatti

1. General information about company

4. Social responsibility

CONCLUSION

1. General information about the company

RESO-Garantia is a universal insurance company founded in 1991. The company has a license for 104 types of insurance services and reinsurance activities.

RESO-Garantia provides a wide range of insurance services for individuals and legal entities. Priority areas of activity are motor insurance (CASCO and OSAGO, as well as DGO), voluntary medical insurance, insurance of property of individuals and legal entities, mortgage insurance, travel insurance, accident insurance and other types. Cumulative life insurance offers subsidiary"Life insurance company "RESO-Garantiya".

RESO-Garantia is an agency company with over 22,000 agents. The branch network - one of the largest in Russia - includes more than 780 branches and sales offices in all regions of Russia. RESO-Garantia products and services are used by more than 9.1 million clients - organizations and individuals.

RESO-Garantia's partners in reinsurance programs are Munich Re, Hannover Re, SCOR, Sirius, Partner Re, Gen Re, Allianz and many others.

RESO-Garantia became the winner of the country's main insurance premium "Golden Salamander" in several honorary nominations in 2005, 2008 and 2011. Since 2009, the rating agency "Expert RA" annually confirms RESO-Garantia "Exceptionally high level of reliability" A ++ - the highest possible today in Russia. At the end of 2011, RESO-Garantia was recognized as the winner of the nationwide competition "People's Brand/Brand No. 1 in Russia" in the nomination "Insurance Company" for the third time. Also OSAO "RESO-Garantiya" in 2011 took 137th place in the rating "Expert - 400. Largest". The Standard & Poor's credit rating service assigned RESO-Garantia ratings "BB + / ruAA +". In 2011, RESO-Garantia received a certificate of compliance of the quality management system with the requirements of GOST R ISO 9001-2008.

The certificate certifies that the quality management system of RESO-Garantia, as applied to insurance and reinsurance, meets the requirements of GOST R ISO 9001-2008 and business processes in the company comply with international standards.

RESO-Garantia is a universal insurance company that occupies a leading position in Russian market insurance services. It is very important for us that the shareholders of RESO-Garantia and other interested parties have constant access to objective information about the company. We adhere to international corporate governance standards and believe that openness is one of the factors for successful business development.

Open insurance joint-stock company RESO-Garantia was founded on November 18, 1991. This is a universal insurance company with licenses of the Federal Insurance Supervision Service C No. 1209 77 for 104 types of insurance services and P No. 1209 77 for reinsurance.

The company was registered by the Moscow Registration Chamber on September 22, 1993 under No. 005.537. TIN 7710045520. Entered in the unified state register of legal entities under the number 1027700042413 on July 19, 2002.

RESO-Garantia is a recognized leader in insurance of vehicles, property of individuals and legal entities, voluntary health insurance and travel insurance, and also holds leading positions in a number of other areas of insurance activity.

RESO-Garantia has one of the largest authorized capital among Russian insurers of 3.1 billion rubles. RESO-Garantia audit for 2011 is carried out by the Company with limited liability"Audit company "Marillion". The audit firm was approved by the annual meeting of shareholders (Minutes No. 34 dated June 25, 2010).

RESO-Garantia is an agency company whose insurance services are sold to customers by more than 20,000 professional insurance agents and dozens of brokers. The company has more than 9.1 million corporate and retail clients throughout Russia.

RESO-Garantia is one of the leading domestic insurers in terms of collected premiums and is one of the leaders in retail insurance. The company is one of the top three Russian insurance companies operating in competitive market segments.

According to the Federal Financial Markets Service, in 2011 RESO-Garantiya ranked 4th in the country in terms of collected insurance premiums out of 572 insurance companies present on the market (it should be noted that the captive company SOGAZ is in second place in the rating) .

In 2011, the company's total fees amounted to 44 billion 935 million rubles. Payments amounted to 22 billion 911 million rubles.

The market share of RESO-Garantia (excluding CHI) is 6.8%.

Since 2005, RESO-Garantia has been included in the most authoritative domestic ranked list of the largest Russian companies"Expert-400" rating agency "Expert R".

Based on the results of 2011, RESO-Garantia took 137th place in this list of leading corporations in terms of the volume of sales of its products or services, where enterprises from various sectors of the economy are represented.

The company has the highest reliability rating of A++ rating agency "Expert RA" possible today for domestic companies, which corresponds to "an exceptionally high level of reliability".

There are 6,532 full-time employees in the company's head office, branches and agencies. The total number of staff of RESO-Garantia at the end of 2011 amounted to 23,677 people, of which 28% are full-time employees and 72% are agents. Men make up 29% of the company's employees and agents, while women make up 71%. The average age of employees is 41 years. The average length of service in the company is 3.4 years. In 2011, staff turnover was 13%, which is significantly lower than that of other insurance companies.

2. Organizational structure of the company

RESO-Garantia is an open joint stock company. In accordance with the legislation of the Russian Federation and the Charter of the company, the General Meeting of Shareholders is the supreme governing body of the company and makes decisions on introducing amendments and additions to the Charter of the company, its reorganization, the formation of the Board of Directors of RESO-Garantia, changing authorized capital and others. Each shareholder of the company is guaranteed direct and immediate participation in the work of the general meeting and the adoption of strategic decisions.

According to the results fiscal year to sum up and discuss the results of the company's activities, an annual general meeting of shareholders is held. The decision on the date of the meeting is made by the Board of Directors, but it cannot be held earlier than two months and later than six months after the end of the financial year.

The Company has the right to hold extraordinary general meetings of shareholders. The decision to hold an extraordinary meeting is made by the Board of Directors on the basis of its own initiative, the request of the Audit Commission, the auditor or shareholders owning at least 10% of the voting shares of the company. An extraordinary meeting of shareholders must be held no later than 40 days from the date of the request to convene it, and if the agenda of the upcoming meeting concerns a change in the composition of the Board of Directors - no later than 70 days.

RESO-Garantia notifies the shareholders of the company about the General Meeting of Shareholders at least 30 days before the appointed date of its holding. A registered letter is sent to the address of each shareholder, which guarantees timely receipt of information about the meeting.

The company provides its shareholders with a real opportunity to participate in the management of the company. Owners of more than 2% of its voting shares can make proposals to the agenda of the Meeting of Shareholders, as well as nominate candidates for the Board of Directors of the company. To ensure the most efficient decision-making process, the company has provided shareholders with both in-person and absentee formats for holding general meetings.

RESO-Garantia pursues a policy of information openness and transparency regarding the organization and holding of general meetings of shareholders. The Company carefully maintains a register of shareholders of its shares and regularly informs them of the timing of general meetings, their agenda and decisions.

The main shareholders of OSAO "RESO-Garantia" are: Sarkisov S.E. - 27.2%, Sarkisov N.E. - 27.2%, Saveliev A.N. - 2.5%, AXA - 36.7%, the shares of which were deposited with the depository Deutsche Bank LLC (nominal holder), and EBRD - 6.3%, the custodian of whose shares is Citi Bank CJSC (nominal holder ).

Open Joint Stock Insurance Company "RESO-Garantia" is a company with a long history, one of largest companies on the modern market insurance services. The Company is a dynamically developing company, striving to take into account all the best new business and management trends in order to maintain and improve its position in the market, striving to maintain and strengthen the respect that it managed to earn among the clients, shareholders and employees of the Company.

This Code has been created taking into account the requirements of the legislation Russian Federation and principles adopted in international practice. Its development and implementation are due to the awareness of the need to bring the Company's corporate policy to generally accepted international standards, as well as to detail the requirements for management bodies and the procedure for conducting the Company's corporate procedures in order to comply with the following principles:

1. Providing the shareholders of the Company with the opportunity to exercise their rights related to participation in the Company.

2. Ensuring that the Board of Directors of the Company implements the strategic management of the Company's activities and its effective control over the activities of the executive bodies of the Company.

3. Providing the executive bodies of the Company with the opportunity to reasonably and conscientiously carry out effective management of its current activities, as well as accountability of the executive bodies to the Board of Directors and shareholders of the Company.

4. Ensuring timely disclosure by the Company of information about the Company.

5. Ensuring effective control over the financial and economic activities of the Company by all responsible bodies.

There are three committees under the Board of Directors of RESO-Garantia - the Audit Committee, the Human Resources and Remuneration Committee and the Investment Committee. The task of the committees is to analyze the key issues of the corporation's development and develop recommendations on these issues for the Board of Directors.

The Audit Committee develops recommendations and proposals for submission to the Board of Directors regarding the preparation and conduct of an audit, identification and prevention of situations that contribute to the emergence of financial and operational risks. One of the key tasks of the committee is purposeful work to improve the system internal control. The Committee directly selects and approves the auditors of RESO-Garantia, improves the practice of reporting. The tasks of the Audit Committee include preliminary review and approval financial reporting company prior to its submission to the Board of Directors, as well as approval of the plan of internal control procedures.

Composition of the committee: Shibaev Sergey Viktorovich, Savelyev Andrey Nikolaevich, Richardson Noel.

The Human Resources and Remuneration Committee develops recommendations in the field of methods for creating a remuneration system, additional remuneration and motivation of RESO-Garantia employees. The Committee is in charge of key issues of personnel motivation, development of a system of remuneration for middle and top managers of the company. In addition, the committee develops policies and programs in the field of remuneration for members of the Board of Directors and members of committees of the Board of Directors, participates in the development of the terms of contracts for directors of the company before these documents are submitted for consideration by the Board of Directors.

Composition of the committee: Kruglyak Vladimir Petrovich, De Talouet Emmanuel, Savelyev Andrey Nikolaevich.

Investment Committee. The main task of the Investment Committee is to determine the investment strategy of RESO-Garantia for approval by the Board of Directors. The committee's key functions include setting limits on types of investments and investments in specific investment instruments.

Composition of the Committee: De Vaucleroy Jacques, Rakovschik Dmitry Grigoryevich, Savelyev Andrey Nikolaevich.

3. Results of the company's activities

The Company's priority areas of activity are insurance other than life insurance, including:

Vehicle insurance (CASCO)

Compulsory civil liability insurance of vehicle owners (OSAGO)

Voluntary health insurance

Insurance of property of companies and individuals

Mortgage insurance

Travel insurance

Voluntary and compulsory insurance company liability (including liability insurance for hazardous facility owners)

Marine, aviation and cargo insurance.

According to the Federal Financial Markets Service, the volume of collected market premiums as a whole (excluding compulsory medical insurance) for 2011 increased by 18.9% (105.7 billion rubles) and reached 663.7 billion rubles. The growth rate of the Russian insurance market reminded of the pre-crisis period, when the market grew by 15-20% per year.

In a single state register As of December 31, 2011, 579 insurers were registered as insurance business entities, including 572 insurance organizations and 7 mutual insurance companies. Over the past year, 46 insurance organizations left the market, as a result of which the number of insurers decreased by 8% compared to 2010.

Among Russian insurers, 30 companies have an authorized capital of more than 1 billion rubles, of which eight companies have an authorized capital of more than 3 billion rubles. The share of the largest 30 companies in the total authorized capital is 43%. They account for 68.5% of all insurance premiums in the insurance market without CHI.

The authorized capital of 178 insurers (31.1% of their total number) does not meet the new legal requirements: 88 out of 270 insurers not engaged in life insurance and reinsurance (the minimum authorized capital since 2012 is 120 million rubles); 38 out of 149 companies with reinsurance licenses (480 million rubles); 28 out of 98 health insurers (60 million rubles); 24 out of 55 companies with life insurance licenses (240 million rubles).

The growth of the market in 2011 is mainly associated with the recovery of the market in the segments of voluntary motor insurance (CASCO) (an increase of 25.3 billion rubles over the year, + 18%), property insurance of individuals and legal entities (+18.1 billion rubles, + 18% ), as well as with the continued growth of life insurance (+12.04 billion rubles, +53%), accident insurance (+11.99 billion rubles, +33%), OSAGO (+11.64 billion rubles, +12.7 %), voluntary medical insurance (+11.05 billion rubles, +13%).

Against the backdrop of the growth of the insurance market, RESO-Garantiya's position in the industry has further strengthened: thanks to a balanced tariff policy and a wide and qualified agency network, the growth rates of the company's fees for key types of insurance outpaced the growth rates of the market as a whole.

The company's fees increased by 26%, while the market growth was 18.9%. RESO grew faster than its competitors from the TOP-5 market leaders: Rosgosstrakh (+12%), SOGAZ (+15%), VSK (+18%).

The increase in collections of Ingosstrakh, which amounted to 28%, is explained by the low base of collections in 2010 (2009 - 44.7, 2010 - 41.2, 2011 - 52.8 billion rubles).

For several years, RESO-Garantia has been showing a gradual increase in its market share: from 5.4% in 2008 to 6.8% in 2011, with an increase of about 0.5 percentage points per year.

In 2011, the Company retained the main development features inherent in it throughout all recent years: balance and a high degree of diversification of the insurance portfolio - as in branch structure and geographic distribution of risks, focusing exclusively on classic types of insurance, highly professional underwriting, priority attention to the reinsurance protection of the portfolio, as well as monitoring compliance with regulatory indicators.

RESO-Garantia is a retail company with a balanced insurance portfolio with a large share of clients - individuals. Insurance services in the retail segment occupy the largest part of the company's portfolio. In 2011, 29.4 billion rubles were collected under contracts with individuals. Of the total collected insurance premiums, 65% is accounted for by retail sales. 85% of compulsory civil liability insurance contracts for vehicle owners are contracts concluded with individuals.

In April 2010, the Expert RA agency once again confirmed RESO-Garantia's highest possible A++ reliability rating in Russia today, corresponding to an exceptionally high level of reliability.

It is significant that the high rating of RESO-Garantia was confirmed at a time when the economy as a whole was just beginning to recover from economic crisis, in connection with which rating agencies lowered their earlier ratings for many financial institutions and companies. Thus, the high status of the company in the market was once again emphasized.

It should be noted that in addition to the mandatory disclosure of information about the company's activities on Russian standards accounting(RAS), which are taken into account by the specialists of the rating agency when rating the company, RESO-Garantia additionally provided Expert RA with data in accordance with international financial reporting standards (IFRS). The company prepares this data for its own internal audit, because while reporting under IFRS and its audit are not mandatory for insurance companies.

RESO-Garantia traditionally adheres to high standards of corporate governance. Improving the relevant internal procedures is a matter of constant concern for the company.

RESO-Garantia seeks to build a corporate governance system that would ensure the most efficient internal control system, create a transparent and understandable system of corporate governance procedures that would ensure strict observance of the rights and interests of shareholders. We are confident that a high level of corporate governance makes a company more reliable, worthy of the trust of customers and shareholders and, therefore, leads to an increase in the attractiveness of the company, opens up new opportunities for development.

The supreme governing body of the company is the General Meeting of Shareholders. In the period between meetings, the general management of the company is carried out by the Board of Directors of RESO-Garantia. He performs the most important management functions: determines the company's development strategy, sets strategic goals to the executive management and controls their implementation, appoints key managers, and improves corporate governance.

Committees act as expert bodies of the Board of Directors - the Audit Committee, the Remuneration Committee and the Investment Committee, which carry out preliminary consideration of the most important issues of the company's activities and provide the Board with their recommendations. The active work of the committees reflects the desire of RESO-Garantia to constantly improve the standards and procedures of corporate governance, is an effective tool for communication and interaction between the Board of Directors and the company's management.

In accordance with generally accepted global corporate governance standards, the Board of Directors includes independent directors who are highly qualified specialists and have high authority in the professional community. In accordance with world practice, independent members of the Board of Directors are not connected with the company's activities, their task is to protect the interests of shareholders, making professional judgments on key issues of the company's development. Independent directors chair committees of the Board of Directors, which gives additional assurance to shareholders that their interests will be protected when making strategic decisions.

The Board of Directors evaluates long-term programs and plans developed by the company's divisions, analyzes the investment and financial strategy of the company as a whole, develops recommendations on relations with shareholders and investors, and also provides a preliminary assessment of all major transactions concluded by the company. The main goal of the Board of Directors is to contribute to increasing the efficiency of RESO-Garantia in long term.

One of the key principles of RESO-Garantia's corporate governance is openness and transparency of the company's internal procedures and processes for shareholders, business partners, state regulatory bodies and personnel. The Company regularly informs stakeholders about all aspects of its activities. RESO-Garantia strictly complies with the requirements of the legislation on the publication of information subject to mandatory disclosure.

We are guided by the same high requirements for transparency in intra-corporate relations. The top management of the company regularly communicates with employees of all back office divisions, visits several branches in the regions during the year, and the heads of all branches also regularly visit the central office. Since 2007, the practice of holding video conferences with the participation of the heads of the largest branches of the company has been introduced.

In 2011, the company "Marillion", which is a member of one of the leading international associations of audit firms Kreston International, was chosen as the auditor of RESO-Garantia.

As of July 10, 2012 OSAO "RESO - Garantiya" is in the process of updating the rating. Estimated turnaround time is 30 business days. During the update period rating score OSAO "RESO - Guarantee" A ++ "Exceptionally high level of reliability" is valid.

In May 2011, the Credit Service Standard ratings& Poor's assigned RESO-Garantiya OSJSC a long-term counterparty credit rating and a long-term credit rating financial stability insurance company "BB+", as well as the rating on the national scale "ruAA+". The ratings change forecast is "Stable".

In November 2011, RESO-Garantia received a certificate of compliance of the quality management system with the requirements of GOST R ISO 9001-2008.

Stability is ensured by a balanced portfolio of contracts, similar in structure to the portfolio of the insurance market as a whole. The company offers the widest range of insurance services for organizations and individuals and is especially successful in selling the most popular and popular ones: auto insurance, OSAGO, property, VHI, cargo, liability. Simple bulk insurance products for individuals. Special products for a wide range of small businesses: "RESO Office" and "RESO Entrepreneur" policies. Corporate clients are served by specialized departments of the company: maximum compliance with customer needs and high quality of service.

RESO-Garantia is one of the oldest private insurance companies in Russia and stood at the origins of the formation of the modern insurance market in the country. The leading role of RESO-Garantia in most areas of insurance and its expert potential have long been appreciated by leading industry experts.

The Chairman of the Board of Directors of the company Sergey Sarkisov is the Vice President of the All-Russian Union of Insurers (VSS), a member of the Presidium and the Board of the Russian Union of Motor Insurers (RUA). CEO Dmitry Rakovshchik is a member of the Presidium of the RAMI and the Union of Insurers of St. Petersburg and the North-West.

RESO-Garantia actively participates in the activities of many professional associations and public organizations:

4. Social responsibility

shareholder license

Charity for our company, it is not just following a tradition, but a natural continuation of our daily activities. We try to provide targeted assistance to those who really need it: environmental organizations, children's funds, scientific associations.

RESO-Garantia has been an active partner of the World Wildlife Fund (WWF) for many years. From each CASCO policy, funds are transferred for the climate protection program in Russia. Each car owner, insured by RESO-Garantia, contributes to the noble cause of protecting the native nature. RESO-Garantia not only sponsors WWF, but also provides informational support - each car owner receives a booklet describing various aspects of the Fund's activities and, if desired, can take part in its work.

RESO children. Charitable activities for the company has long become a good tradition, and for many employees and agents - a real need. RESO-Garantia provides targeted assistance to various environmental organizations, children's funds, scientific associations. Special attention RESO-Garantia pays to children. The company supports social projects and promotions that help children grow and develop their talents. On the eve of the New Year, as part of the "Wonder Tree" campaign, employees central office companies prepared long-awaited New Year gifts for children from the Zarechnaya boarding school in the Ryazan region. Especially for Children's Day, within the framework of the "They need your help" donation program, RESO-Garantia announced the "Tasty Gifts" campaign. The action, held annually, has become a good tradition in the company. During the week, RESO volunteers collected sweet gifts for the little patients of the clinic, who courageously fight the disease despite disappointing diagnoses. In parallel with the "delicious" campaign, RESO-Garantia sent 12 gazelles with toys to the Children's Houses charity fund. The Foundation delivered these toys to orphanages and orphanages.

Little patients of the Research Institute of Oncology and Hematology also did not go unnoticed. With donations collected by RESO employees in the amount of 35 thousand rubles, the Creative Partnership Foundation gave the children a real miracle: they bought and took toys, puzzles, books, props for the children's theater and sweets to the hospital.

In St. Petersburg, a New Year's event was also held at the Podsolnukh parent center, which is engaged in the prevention of "secondary" orphanhood, working with former orphans who have become young parents. Former orphans are inclined to send their child to where they themselves grew up. The Center supports such families during difficult periods of life and helps to keep the family in which the child grows up. This time, RESO employees collected ten bags of New Year's gifts: toys, educational games, books, new clothes and school supplies for children of different ages, and, of course, sweets. Gifts were received not only by children, but also by their parents - they were given perfumes and cosmetics and home textiles. In addition, RESO-Garantia became a participant in the "Books as a Gift" program within the framework of the "Illustrated Books for Little Blind Children" project. Thanks to the participation of the company, 10 pupils of a specialized children's institution for children with visual impairments were sent sets of books with interactive tasks, games and a CD with musical works. These gifts will help children learn about the world around them in all its diversity.

RESO-sport. Sports are not neglected either. Thus, RESO-Garantia became a partner of the Russian Golf Association and a sponsor of the key tournament for the domestic golf community - the Russian Golf Championship - 2011. Over the next five years, the company will act as a sponsor, transferring 27 million rubles annually to the Russian golf industry. The money will be used to work with children and prepare the Olympic team for the 2016 Olympics in Rio de Janeiro, where golf will return to the competition program after more than a 100-year hiatus. In addition, RESO-Garantia in Omsk annually transfers 36 thousand rubles to the account of the Omsk Regional Public Fund for Supporting Children and Mass Sports, and is also the general insurer during all mass sports events in the city. The fund is also engaged in the construction of children's courtyard sports complexes. RESO donors. RESO-Garantia not only financially supports socially important programs, but also sets an example of civic consciousness. Traditionally, this year the company's employees took part in the "Donor's Day", almost 30 liters of blood were collected at the mobile donor station. Now it will provide complex operations, including on the heart, using cardiopulmonary bypass. Many donors have refused legal compensation and donated it to charity.

Sergei Sarkisov Foundation. In 2011, the personal fund of the founder and Chairman of the Board of Directors of RESO-Garantia, Sergey Sarkisov, continued its activities. Many employees supported the work of the fund with their contributions.

Target receipts for charitable assistance in 2011 amounted to 1,450,000 rubles. Basically, these funds were used to pay medical services in complicated childbirth and the birth of two babies, treatment and rehabilitation measures were also paid for 9-year-old Petya Vasiliev, who suffers from cerebral palsy.

RESO donations. In the past year, cooperation with the international charitable foundation CAF (Charities Aid Foundation) within the framework of the "They need your help" program has also been actively developed. Since the beginning of the program in 2008, RESO-Garantia employees have transferred 1,614,210 rubles to the fund. The funds raised by the company were directed to the Center for Humanitarian Programs, the Children's Houses fund, the Good Deed fund for helping the elderly, the Creative Partnership organization, and the ECO shelter for homeless animals. Helping individual people is always easy and pleasant, so we try not to deprive those who really deserve it. Thus, in 2011, RESO-Garantiya transferred 25,000 rubles to the account of the Federation of Invalids of the Volga Region - these funds were used to install a computer and provide Internet access to veteran of the Afghan war Sergei Spirin. Sergei was blown up by a mine while rescuing wounded comrades who were ambushed near Kandahar. As a result - the hardest contusion and high amputation of both legs. One of the acute problems facing bedridden people is social adaptation, which is impossible without a computer and the Internet. We dare to hope that now Sergey will not feel cut off from the world, he will be able to communicate and gain new knowledge.

5. Prospects for the development of the joint-stock company

In 2012, the Company expects a 20% increase in premium collections, i.e. above the expected growth rate of the insurance market. At the same time, growth administrative expenses assumed at a level no higher than the inflation rate.

In 2012, the Company plans to maintain and strengthen its position in the top five market leaders in priority products: auto insurance, civil liability insurance of owners vehicles, voluntary medical insurance (among non-captive companies), as well as enter the top five market leaders in compulsory insurance of hazardous facilities.

The Company's management expects that the Company's share in the segment of property insurance of industrial enterprises and legal entities, as well as in the segment of property products oriented primarily to individuals, will grow.

The main sales channel of the Company in 2012 will remain the agency network. While maintaining high rates of recruiting new sellers, the task of raising the professional level of agents and increasing the number of "active agents" by at least 10% per year will be implemented, which will increase the share of highly professional insurance intermediaries to 40% of general composition agency network. At the same time, sales growth is also planned through other partner channels (banks, car dealers, insurance brokers).

CONCLUSION

In a changing world, our company does not change its strategic goals. Our main goal is still profitable growth.

In 2011, the market growth was about 8%, the market is gradually recovering and returning to the pre-crisis level of 2008. Therefore, we have good reason to ask our sellers to work more actively. There is no subjective feeling, no objective prerequisites for the fact that the situation can change dramatically for the worse.

The negative consequences of the crisis will still be felt: solvency and demand always recover more slowly than the economy as a whole. However, we believe in the possibility of sales growth in retail types of insurance and encourage our sellers not only to actively work with their portfolios, but also to increase their client base.

With regard to property insurance, primarily industrial, large enterprises continued to be insured during the crisis - this is connected both with collateral in banks and with production cycles. However, the problem of this market segment is unacceptable low rates in tenders imposed by the buyer.

An explosion is inevitable in such a situation: the level of income that can provide sufficient reserves to cover large risks, even taking into account reinsurance, is insufficient to maintain the solvency of companies. That is why we are and will continue to pursue a restrained policy in this segment, focusing on the retail sector.

A strategically important type for us is medical insurance, both corporate and for individuals. In 2011, we doubled our VMI premiums for individuals, next year we need to repeat this double increase, the colossal market provides such opportunities. The improvement in the economy is accompanied by higher interest in corporate insurance. We expect to return those clients who recently saved money by choosing cheaper programs, or completely abandoned corporate health insurance.

LIST OF USED SOURCES AND LITERATURE

Insurance company "RESO-GARANTIYA" http://www.reso.ru/Shareholders/Annual_reports/

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Open Joint Stock Insurance Company "RESO-Garantia" was founded on November 18, 1991. This is a universal insurance company with a license for 80 types of insurance services (licenses Federal Service Insurance Supervision C No. 1209 77, P No. 1209 77).

Authorized capital - 3.1 billion rubles. In 2001, 2002, the Expert RA rating agency assigned the company the highest reliability rating of A++. And in 2003, it confirmed the reliability rating of the insurance company RESO-Garantia - A ++ (" High level reliability with positive prospects").

Since 2002, the auditor of RESO-Garantia is Grant Thornton Trade, which is a member of one of the leading professional audit firms in the world, Grant Thornton International (GTI).

RESO-Garantia has a branched branch network. The company has 510 branches in Moscow, Moscow region and other regions of Russia.

RESO-Garantia insurance products are sold by over 17,800 professional insurance agents and a number of brokerage companies.

RESO-Garantia is a recognized leader in insurance of vehicles, property of individuals, property of legal entities, voluntary medical insurance, accident insurance and travel insurance.

The total collection of insurance premiums in 2004 amounted to 16 billion 278 million rubles (in 2003 - 14 billion 752 million rubles, in 2002 - 6 billion 387 million rubles, in 2001 - 4 billion 752 million rubles). . rubles). Insurance payments in 2004 amounted to 7 billion 198 million rubles. (in 2003 - 4 billion 37 million rubles, in 2002 - 1 billion 977 million rubles, in 2001 - 2 billion 336 million rubles).

RESO-Garantia provides insurance services to hundreds of thousands of individuals and legal entities. The company has a balanced insurance portfolio with a large share of individual clients.

100,000 people became clients of RESO-Garantia under voluntary medical insurance. 340 thousand people insured their property in RESO-Garantia. 2,176,000 policies were sold under compulsory civil liability insurance of vehicle owners (OSAGO).

In 2004, about 605,000 tourists (more than 540,000 in 2003, 440,000 in 2002) purchased our insurance policies.

The quality of RESO-Garantia insurance coverage is ensured not only by significant own capital and many years of experience in insurance, but also in reinsurance protection.

RESO-Garantia uses the services of world famous reinsurance companies: Munich Re, SCOR, Hannover Re, GEFrankona, Kiln Group, Partner Re, Europe Re, Korean Re. RESO-Garantia is a member of the All-Russian Union of Insurers and the Moscow Association of Insurers. RESO-Garantia is a member of the Russian Union of Motor Insurers (RSA). The company is a member of the National Green Card Bureau. RESO-Garantia became one of the founders of the National Union of Insurers of Hazardous Objects.

RESO-Garantia is a member of the Russian Pool for the Insurance of Hydraulic Structures, the Interregional Association of Insurers for the Protection of Territories and Population of the Subjects of the Russian Federation from emergencies natural and man-made character. The company is accredited by the Agency for Mortgage housing loans(AHML).

The company participates in pools:

on insurance of civil liability of enterprises - sources of increased danger
Shipowners' civil liability insurance (P&I insurance)
· in the Russian pool for insurance of risks associated with terrorist attacks.

RESO-Garantia is a member of the Moscow Chamber of Commerce and Industry, is accredited by the Moscow Licensing Chamber for Realtor Insurance, is an associate member of the Association of Russian Automobile Dealers (ROAD) and a member of the Moscow Association of Enterprises Maintenance and repair of motor vehicles (MAPTO).

RESO-Garantia is a member of the Russian Union of Travel Industry (PCT) and the Moscow Association of Travel Agencies (MATA). The company is a member of the Russian Corporate Club of the World Wildlife Fund (WWF).

The RESO Group includes a number of subsidiaries and insurance companies:

"RESO-MED 03" - medical service company. It has a 24-hour medical dispatcher and "personal doctors" service. Founder of the medical center "MedSwis" (Moscow) and the medical center "Medilux".
· "RESO-Med" - a group of specialized companies for compulsory health insurance (CHI).
· RESO-Auto-Service - car service, body repair station.
· "KORIS assistance" (St. Petersburg) - service company. It has a 24-hour dispatch center and the largest Saint Petersburg own non-state service "Ambulance".
· "Scandinavia clinics" (St. Petersburg) - a medical center.
· RESO-Invest is an investment company.
"Reso-Re" insurance company is a reinsurance company. The international rating company Standard & Poor's assigned long-term credit ratings counterparty and financial stability of the insurance company at the B+ level. At the same time, RESO-Re was assigned a ruA+ rating on the Russian scale. (Standard & Poor's Report (rus), Standard & Poor's Report (eng))
RESO-Leasing - leases highly liquid types of machinery and equipment for transactions of any degree of complexity, using alternative bank loans funding schemes.
· "RESOTRAST" - a universal leasing company. Provides leasing of technological equipment, vehicles and other property.Specializes in project financing, implementation investment programs and high-tech projects.
· "KORIS-RUS" - service company. It has a 24-hour dispatch center and provides services for the organization of medical, technical and legal assistance insured both abroad and in Russia. Included in the worldwide network of CORIS International.
· "RESO-Inter" - investing in the insurance business in Ukraine.
Insurance company "Brolli" (Republic of Belarus)
RESO-Europe - Lithuanian insurance company
· "PROSTO Insurance" - Ukrainian insurance company.
· NSK is a Kazakh insurance company.
"RESO-Delta" - a company selling policies accumulative insurance life.
RESO-Garantia participates in the authorized capitals of insurance companies: OSAO Ingosstrakh, OAO SOGAZ, 000 " Insurance group"Crown".

Financial performance of the company

The financial information set out in this paragraph is taken from the official website of OSAO "RESO-Garantiya" - www.reso.ru and reflects the real financial performance of the company.

In 2006, RESO-Garantia collected 16 billion 278 million rubles. for all types of insurance, having exceeded the fees of 2005 - 14 billion 573 million rubles. The total amount of insurance payments amounted to 7 billion 198 million rubles, which is significantly higher than the same indicator in 2005 - 4 billion rubles.

The most significant increase in insurance premiums in 2006 was noted in such popular areas of the company's work as liability insurance and car insurance.

In the auto insurance market, RESO-Garantia ranks second according to the independent rating of the RosBusinessConsulting portal. In terms of MTPL, RESO-Garantiya ranks second among all Russian insurers, moreover, in Moscow and the Moscow region, the company occupied more than 20% of the MTPL market, and in St. Petersburg - over 10%.

In the past year, the company's fees for voluntary and compulsory liability insurance exceeded 5 billion 894 million rubles. Including compulsory third party liability insurance accounted for 5 billion 651 million rubles. In 2005, RESO-Garantia collected 2 billion 911 million rubles from liability insurance, of which 2 billion 196 million were from OSAGO.

In 2006, RESO-Garantia's payments for compulsory and voluntary liability insurance amounted to 2 billion 52 million rubles, of which 1 billion 926 million rubles fell on payments under OSAGO agreements. The amount of insurance payments for 2005 amounted to 391 million 635 thousand rubles, including 229 million rubles for OSAGO.

In 2006, RESO-Garantia experienced a very dynamic development of auto insurance. As for car insurance against theft and damage (CASCO), in 2006, as in 2005, there was stable growth portfolio and fees. More than 139,000 insurance contracts were concluded for CASCO insurance (in 2005, 95,000 contracts). Fees on them amounted to 4 billion 923 million rubles. (2003 - 2 billion 982 million). The amount of insurance payments amounted to 2 billion 815 million.

One of the leading directions of the company's work is insurance of property of individuals and legal entities. According to RosBusinessConsulting, RESO-Garantiya ranks third in property insurance among all insurance companies in Russia.

In 2006, RESO-Garantiya collected 7 billion 448 million rubles for this type of insurance. (including property transport insurance). The amount of property insurance payments in 2006 amounted to 3 billion 128 million rubles, exceeding the payments in 2003 by more than two times - 1 billion 927 million rubles.

Last year, 340 thousand people entrusted RESO-Garantia with insurance of their property, with legal entities more than 57 thousand insurance contracts were concluded. In total, 398 thousand 395 insurance contracts were concluded for property insurance, which is two times more than in 2006 - 190 thousand 222 contracts.

By personal insurance(including life insurance) collected 2 billion 935 million rubles, in 2006 - 2 billion 872 million rubles. Over the past year, personal insurance (including life insurance) paid out 2 billion 17 million rubles, and in 2005 - 1 billion 585 million rubles.

In 2006, RESO-Garantia insured over 250 thousand people under voluntary medical insurance, under the accident insurance program insurance protection extends to 320 thousand people, 605 thousand tourists went on a trip with the RESO-Garantia policy.

Financial information for the 1st half of 2010

Despite forecasts of a protracted crisis, RESO-Garantiya significantly increased sales. Growth was noted in almost all types of insurance. In total, in January-March 2010, RESO-Garantia collected 8.4 billion rubles of insurance premium, which is 32% more than in the first quarter of last year. At the same time, the number of concluded contracts for the year increased by 7.7% to 1 million 22 thousand.

Positive dynamics was shown by all major auto insurance products. Growth of 19.7% was noted in OSAGO: in the first quarter of 2010, 1.8 billion rubles were collected for "autocitizenship". The number of contracts also increased - by 14.2% to 514,000.

The increase in the OSAGO limit has also become more popular - voluntary insurance motor vehicle liability. In the first quarter of this year, 103 million rubles were collected through DGO, which is 19.7% more than a year earlier. And contracts were concluded by 29% more - 110 thousand.

In January-March 2010, CASCO fees increased by 5.2%, exceeding 3 billion rubles. The growth in sales was accompanied by an increase in the number of customers - contracts were concluded by 8.7% more - 65.2 thousand.

Serious growth was shown by insurance against accidents and illnesses. This type of insurance collected 218.2 million rubles, which is 4.2 times more than in January-March 2009. The number of contracts also increased - by 17% - to 40.8 thousand.

Work with legal entities has become more active. For property insurance of enterprises and organizations, fees in the first quarter exceeded 1.6 billion rubles (including car CASCO), which is 84% more than a year earlier. The number of concluded contracts increased - by 16.5% - up to 21.9 thousand.

Also significantly - by 56.4% - increased fees for voluntary medical insurance (VMI) in the first quarter, amounting to almost 1.7 billion rubles. The number of concluded contracts amounted to 9.3 thousand, which is 63% more than in January-March 2009.

It should be noted that positive dynamics in the first quarter is also observed in other types of insurance. Thus, insurance premiums for private houses and dachas increased by 9%, amounting to 95 million rubles. 76.9 million rubles, or 6.5% more, was collected for insurance of expenses of citizens traveling abroad.

The structure of the company

The organizational structure of sales is part of the sales system. The sales system can be defined as an interconnected set of organizational structures, sales networks, channels and sales technologies. The organizational structure of sales is a set of sales departments of an insurance company and management bodies.

The organizational structure of sales is closely related to the strategy of the company and its organizational structure as a whole. For example, we see that in Russian practice, a holding is an increasingly common business model for universal insurance companies. As a rule, in the structure of the holding, which is often called a group of insurance companies, there are three companies: life insurance, medical insurance, property insurance and reinsurance companies. The construction of the front office of such an insurance holding is a product one.

The issue of centralization or decentralization of the middle office (operational support) and the back office (non-operational support) is beyond the scope of this article and is a separate topic.

2. Organizational structure of the company

RESO-Garantia is an open joint stock company. In accordance with the legislation of the Russian Federation and the Charter of the company, the General Meeting of Shareholders is the supreme governing body of the company and makes decisions on making changes and additions to the Charter of the company, its reorganization, the formation of the Board of Directors of RESO-Garantia, changes in the authorized capital, etc. Each shareholder of the company is guaranteed direct and direct participation in the work of the general meeting and the adoption of strategic decisions.

At the end of the financial year, an annual general meeting of shareholders is held to sum up and discuss the results of the company's activities. The decision on the date of the meeting is made by the Board of Directors, but it cannot be held earlier than two months and later than six months after the end of the financial year.

Open Joint Stock Insurance Company "RESO-Garantiya" is a company with a long history, one of the largest companies in the modern market of insurance services. The Company is a dynamically developing company, striving to take into account all the best new business and management trends in order to maintain and improve its position in the market, striving to maintain and strengthen the respect that it managed to earn among the clients, shareholders and employees of the Company.

This Code has been created taking into account the requirements of the legislation of the Russian Federation and the principles adopted in international practice. Its development and implementation are due to the awareness of the need to bring the Company's corporate policy to generally accepted international standards, as well as to detail the requirements for management bodies and the procedure for conducting the Company's corporate procedures in order to comply with the following principles:

1. Providing the shareholders of the Company with the opportunity to exercise their rights related to participation in the Company.

4. Ensuring timely disclosure by the Company of information about the Company.

5. Ensuring effective control over the financial and economic activities of the Company by all responsible bodies.

The Audit Committee develops recommendations and proposals for submission to the Board of Directors regarding the preparation and conduct of an audit, identification and prevention of situations that contribute to the emergence of financial and operational risks. One of the committee's key tasks is purposeful work to improve the internal control system. The Committee directly selects and approves the auditors of RESO-Garantia, improves the practice of reporting. The tasks of the Audit Committee include the preliminary review and approval of the company's financial statements prior to their submission to the Board of Directors, as well as the approval of the plan of internal control procedures.

Composition of the committee: Shibaev Sergey Viktorovich, Savelyev Andrey Nikolaevich, Richardson Noel.

Composition of the committee: Kruglyak Vladimir Petrovich, De Talouet Emmanuel, Savelyev Andrey Nikolaevich.

Composition of the Committee: De Vaucleroy Jacques, Rakovschik Dmitry Grigoryevich, Savelyev Andrey Nikolaevich.

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RESO-Garantia is an open joint stock company. In accordance with the legislation of the Russian Federation and the Charter of the company, the General Meeting of Shareholders is the supreme governing body of the company and makes decisions on making changes and additions to the Charter of the company, its reorganization, the formation of the Board of Directors of RESO-Garantia, changes in the authorized capital, etc. Each shareholder of the company is guaranteed direct and direct participation in the work of the general meeting and the adoption of strategic decisions.

Providing the shareholders of the Company with the opportunity to exercise their rights related to participation in the Company.

Ensuring the implementation by the Company's Board of Directors of strategic management of the Company's activities and effective control on its part over the activities of the Company's executive bodies.

Providing the executive bodies of the Company with the opportunity to reasonably and conscientiously carry out effective management of its current activities, as well as accountability of the executive bodies to the Board of Directors and shareholders of the Company.

Ensuring timely disclosure by the Company of information about the Company.

Ensuring effective control over the financial and economic activities of the Company by all responsible bodies.